Shipping policy

Shipping & Payment

Last updated: 1 July 2026

Page title: Shipping & Payment · Shopify slug: shipping-and-payment

Here you will find all the key details regarding delivery charges, estimated shipping windows and the payment methods accepted at XEVORA for our home and garden range. These conditions form an integral part of our Terms and Conditions.

1. Shipping Costs

All prices shown on our website include the applicable statutory Value Added Tax. Delivery charges are presented separately at checkout before you confirm your order.

Destination	Estimated delivery	Charge
United Kingdom	3–7 working days	£4.99 (free over £50)
Ireland	5–8 working days	£8.99
Germany, Austria	5–8 working days	£7.99
Netherlands, Belgium, Luxembourg	5–8 working days	£8.99
France, Italy, Spain	6–10 working days	£9.99
Rest of EU	7–12 working days	£12.99
Switzerland	7–12 working days	£14.99 (customs charges may apply)

Please note: For shipments to destinations outside the United Kingdom and the European Union, additional customs duties, import VAT and other charges may be levied. These are not collected by XEVORA but imposed directly by the customs authorities or the carrier in the destination country, and remain the sole responsibility of the recipient.

2. Delivery Time

Delivery windows begin on the date of order confirmation, upon receipt of your payment. Orders placed on working days before 14:00 are generally prepared for despatch the same day. Orders received at weekends or on public holidays are processed on the following working day.

Where an item is temporarily out of stock, this will be indicated on the relevant product page. In exceptional circumstances — such as force majeure or industrial action — the stated window may be extended; we will keep you informed without delay should this arise.

3. Shipping Partners

Your order will be despatched through one of our established logistics partners:

Royal Mail
DHL
DPD
Evri
UPS (for international shipments)

As soon as your parcel leaves our warehouse, you will automatically receive an email with your tracking reference so you can follow your delivery at any time.

4. Delivery Address

Please ensure the delivery address you enter is complete and accurate. We cannot accept responsibility for delays or losses caused by incorrect address details. Once a parcel has been despatched, changes to the delivery address are regrettably no longer possible.

5. Partial Shipments

On occasion it may be necessary to split a single order into multiple consignments — for instance when certain items become available at different times. No additional delivery charges will arise in such cases.

6. Payment Methods

The following payment methods are accepted at XEVORA:

Credit and debit cards — Visa, Mastercard, American Express
PayPal
Klarna — Pay Later, Pay in 3 instalments
Apple Pay
Google Pay
Bank transfer (where applicable)

We reserve the right to restrict certain payment methods depending on order value, destination country or other objective criteria.

7. Secure Payment Processing

All transactions are carried out via SSL/TLS-encrypted connections. Our payment partners hold PCI DSS Level 1 certification. Payment details are submitted directly to the respective provider — full card information is never stored by XEVORA at any point.

8. Invoicing

An invoice is automatically generated for every order and sent to you by email, containing all legally required information with VAT shown as a separate line item.

9. Issues with Your Delivery

Should your order fail to arrive within the stated window, or if the parcel shows signs of damage on receipt, please contact us at contact@xevora.com quoting your order number. We will act without delay to identify the most appropriate resolution.